RZD Investigative Group, Inc
The Finest in Skiptrace Training
| Our goal is to make certain that all skiptracers and collectors are properly trained. |
STEVEN B TAYLOR
7154 N. University Dr # 232 Tamarac, FL 33321
954-722-0473
Summary
• Developed major clients in the financial services industry. (i.e. credit cards, banks, and finance companies)
• Increased market share by 45 percent annually.
• Increased collections from $500,000 monthly to over $3,000,000.00
• Trained and developed new investigators.
Areas of Expertise
• Skiptrace Training
• Skiptrace Management
• Marketing Management
• Market Analysis
• Business Development
• Credit & Collections
Experience
RZD Investigative Group, Inc. Present
Created a private investigative agency designed to meet the needs of corporations in the collection
recovery industry.
Responsible for marketing and development of all training and program implementation.
• Developed and marketed a skiptrace training program.
• Designed training manual.
• Developed marketing plan.
• Developed company website http://www.skiptraceconsultants.com
Thompson & Associates, P.C. Present
Vice President of Business Development and Marketing
Created and developed marketing plan for a new law firm entering the collection
arena.
• Develop and market a collection based law firm.
• Designed and develop collection proposal.
• Developed marketing plan.
• Responsible for all RFP’s and RFI’s
• Responsible for traveling to industry related conferences.
• Responsible for all business development.
• Responsible for cultivating new and existing client relationships.
Phillips & Cohen Associates, Ltd 05/02-01/06
Manager, Information Research (Skiptracing to the trade)
Created a skiptrace team to effectively locate debtors of unpaid accounts.
• Responsible for the training and development of Information Research Analysts.
• Customized skiptracing training manual to conform to PCA methodology.
• Developed the research protocol pursuant to PCA methodology.
• Developed daily reports and graphs that are sent to upper level management daily.
• Comply with all state, and federal collection laws. (FDCPA)
CNAC (Carnow Acceptance Company) 05/01-05/02
Finance Manager
Responsible for the management of credit underwriting, loan approvals, and collections for this sub-prime auto
finance company.
• Developed and authored collection letter library.
• Develop criteria for collateral recovery.
• Maintain contractual collections below 10 percent.
• Maintain deferred down payment collections below 2 percent.
Comply with all federal, and state lending and collection laws
International Intelligence Agency, Inc 01/01 -04/01
Southeastern Regional Manager
Responsible for the management of the southeastern region of this national repossession, skiptracing, investigation
and research firm.
• Authored training manual for the firm.
• Developed a marketing plan for the firm.
• Develop marketing protocol and strategies.
• Develop and train new investigators
• Obtain all proper permits to make certain that the company is in full compliance with local, state and
federal laws)
• Handled transportation logistics.
• Handled all vehicle remarketing.
Applied Card Systems / Cross Country Bank 01/00 -01/01
Collection Manager, Skiptracing Manager
Responsible for the development and implementation of a new skiptracing department at this major credit card
issuer in the sub-prime marketplace.
• Authored the skiptracing-training manual and had it adopted for use company wide. Developed the daily and
monthly reporting systems.
• Developed and trained new skiptracers.
• Setup production goals and expectations.
• Developed the communications between the skiptracing department and the collection department.
• Isolated fraud accounts and refer them to the proper authorities.
• Also responsible for two collection units of approximately 40 collectors with two supervisors, and two team
leaders.
Receivables Specialist Inc./International Locate & Asset Services, Inc 05/93 - 12/99
Vice-President, Marketing & Investigations
• Trained and developed new investigators.
• Developed major clients in the financial services industry. (i.e. credit cards, banks, and finance companies)
• Traveled extensively for the firms to meet with prospective clients. Assisted in the development of the
company web site. (http://www.rsi-ilas.com)
• Numerous guest spots on National, Regional, and Local radio.
Education & Certifications
Associates of Science - Fort Lauderdale College- Paralegal Studies
Bachelor of Science - Nova University - Business Management / Marketing
Florida Licensed Private Investigator
Awards
o Most new clients.
o Most clients retained.
o Top sales 4 years in a row
7154 N. University Dr # 232 Tamarac, FL 33321
954-722-0473
Summary
• Developed major clients in the financial services industry. (i.e. credit cards, banks, and finance companies)
• Increased market share by 45 percent annually.
• Increased collections from $500,000 monthly to over $3,000,000.00
• Trained and developed new investigators.
Areas of Expertise
• Skiptrace Training
• Skiptrace Management
• Marketing Management
• Market Analysis
• Business Development
• Credit & Collections
Experience
RZD Investigative Group, Inc. Present
Created a private investigative agency designed to meet the needs of corporations in the collection
recovery industry.
Responsible for marketing and development of all training and program implementation.
• Developed and marketed a skiptrace training program.
• Designed training manual.
• Developed marketing plan.
• Developed company website http://www.skiptraceconsultants.com
Thompson & Associates, P.C. Present
Vice President of Business Development and Marketing
Created and developed marketing plan for a new law firm entering the collection
arena.
• Develop and market a collection based law firm.
• Designed and develop collection proposal.
• Developed marketing plan.
• Responsible for all RFP’s and RFI’s
• Responsible for traveling to industry related conferences.
• Responsible for all business development.
• Responsible for cultivating new and existing client relationships.
Phillips & Cohen Associates, Ltd 05/02-01/06
Manager, Information Research (Skiptracing to the trade)
Created a skiptrace team to effectively locate debtors of unpaid accounts.
• Responsible for the training and development of Information Research Analysts.
• Customized skiptracing training manual to conform to PCA methodology.
• Developed the research protocol pursuant to PCA methodology.
• Developed daily reports and graphs that are sent to upper level management daily.
• Comply with all state, and federal collection laws. (FDCPA)
CNAC (Carnow Acceptance Company) 05/01-05/02
Finance Manager
Responsible for the management of credit underwriting, loan approvals, and collections for this sub-prime auto
finance company.
• Developed and authored collection letter library.
• Develop criteria for collateral recovery.
• Maintain contractual collections below 10 percent.
• Maintain deferred down payment collections below 2 percent.
Comply with all federal, and state lending and collection laws
International Intelligence Agency, Inc 01/01 -04/01
Southeastern Regional Manager
Responsible for the management of the southeastern region of this national repossession, skiptracing, investigation
and research firm.
• Authored training manual for the firm.
• Developed a marketing plan for the firm.
• Develop marketing protocol and strategies.
• Develop and train new investigators
• Obtain all proper permits to make certain that the company is in full compliance with local, state and
federal laws)
• Handled transportation logistics.
• Handled all vehicle remarketing.
Applied Card Systems / Cross Country Bank 01/00 -01/01
Collection Manager, Skiptracing Manager
Responsible for the development and implementation of a new skiptracing department at this major credit card
issuer in the sub-prime marketplace.
• Authored the skiptracing-training manual and had it adopted for use company wide. Developed the daily and
monthly reporting systems.
• Developed and trained new skiptracers.
• Setup production goals and expectations.
• Developed the communications between the skiptracing department and the collection department.
• Isolated fraud accounts and refer them to the proper authorities.
• Also responsible for two collection units of approximately 40 collectors with two supervisors, and two team
leaders.
Receivables Specialist Inc./International Locate & Asset Services, Inc 05/93 - 12/99
Vice-President, Marketing & Investigations
• Trained and developed new investigators.
• Developed major clients in the financial services industry. (i.e. credit cards, banks, and finance companies)
• Traveled extensively for the firms to meet with prospective clients. Assisted in the development of the
company web site. (http://www.rsi-ilas.com)
• Numerous guest spots on National, Regional, and Local radio.
Education & Certifications
Associates of Science - Fort Lauderdale College- Paralegal Studies
Bachelor of Science - Nova University - Business Management / Marketing
Florida Licensed Private Investigator
Awards
o Most new clients.
o Most clients retained.
o Top sales 4 years in a row
